Privacy Policy

1. Introduction

Semekar (hereinafter referred to as "the Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website semekar.my and use our services. By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

Personal Information

Contact Information: Name, email address, phone number, and postal address.
Account Information: Username, password, and other authentication information.
Health Information: Information you provide about your mental health and therapy needs.

Usage Information

Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
Cookies: Small data files stored on your device to enhance your experience on our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, manage, and improve our therapy services.
Communication: To communicate with you about your account, therapy sessions, and other relevant updates.
Personalization: To tailor our services to your needs and preferences.
Security: To protect our website and services from unauthorized access and misuse.
Compliance: To comply with legal obligations and regulations.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing our services, subject to confidentiality agreements.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government regulations).
Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and/or that of you or others.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete information.
Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.
Restriction: You have the right to request restriction of processing your personal information.
Objection: You have the right to object to the processing of your personal information.
Data Portability: You have the right to request the transfer of your personal information to another party.

To exercise any of these rights, please contact us using the contact details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. Your continued use of our services after any changes constitutes your acceptance of the revised Privacy Policy.